Great workmanship and easy to work with

My floors are beautiful! Great people to work with. They came out and gave me an estimate, no hidden surprises and the floors look great. They sent George to do the job. I’m glad they did. These floors were in bad shape and what George did was short of a miracle! As a real estate agent I’ve seen lots of floor refinishing. I’ll be sure to give their name to my clients!!!

Love the floors. And Ozark was great to work with

Ozark Flooring recently installed new flooring in our master bedroom, and overall, we are very pleased with the final result.Terri was absolutely wonderful to work with. He helped me choose the perfect color that coordinated beautifully with our existing wood flooring in the hallway. One of my favorite parts of the process was Terri’s mobile “showroom on wheels.” Having all the samples brought directly to our home made selecting the right flooring so much easier than going back and forth with small samples that don’t always reflect your home’s lighting.Our installer, Joey, was outstanding. He worked in our home for two days, and his craftsmanship, attention to detail, and professionalism were top-notch. He did an excellent job and wasted virtually no material. Out of everything ordered, only one or two boards were too light to use.However, there were two issues I feel are important for future customers to be aware of. First, Ozark builds an additional 10–15% of flooring into the pricing to account for installation mishaps or unusable boards. Alexandria asked if I wanted extra boxes for future use, and I declined. Unfortunately, because Joey installed so efficiently, I ended up with three full boxes of unused flooring—at $235 each—that I didn’t need. The factory will not accept returns unless you have at least five boxes, and even then, there is a $120 restocking fee. This was disappointing and something I wish had been explained more clearly upfront.Second, the installation was scheduled with the subcontractors before I was consulted about my availability. The dates they selected conflicted with appointments I could not reschedule. I shared with Alexandria that it would be much more efficient to check with clients first before coordinating installer schedules to avoid unnecessary rescheduling.Despite these issues, I am extremely happy with how our floor turned out and highly recommend Terri and Joey. They were both truly 110% amazing and made the experience worthwhile.Rebecca WinsteadChesapeake, VA

Workers were very professional!Floor looks great. I would recommend Ozark Flooring of Chesapeake.

100+ year old floor restored and beautiful. Exceeded expectations. Will be hiring this crew for more work.

We recently had a mishap where a contractor mistakenly drilled a large hole right into the middle of our hardwood floor. The damage was not only unsightly but also felt impossible to repair without replacing boards or leaving behind a noticeable patch.Enter Ozark Flooring... we couldn’t be more impressed. From start to finish, their professionalism, craftsmanship, and attention to detail were outstanding. They carefully assessed the situation, removed the damaged section, and seamlessly repaired the area.The result? You would never know there was ever a hole there in the first place. The stain, grain, and finish match perfectly, and the repair blends in so flawlessly that it looks like the floor was never touched. The level of skill and pride they put into their work is rare to find.I can confidently say that Ozark Flooring turned what felt like a disaster into a complete success. If you want true experts who care about the quality of their work and their customers, I highly recommend Ozark Flooring.

I cannot rave enough about the work the Ozark team did for us. Our project was the railing and floors and they crushed it. They communicated great during the whole process and ensured we understood where the process stood the entire time. I will and have already recommended them for others who may need similar work done. 5 star A+ job from the entire team. This project was not easy given our previous floors weren’t completed right and Ozark took a frustrating situation and truly reformed the entire downstairs of our home. You will not be disappointed trusting your flooring or railing project with Ozark.

Very happy with the service and my floor

Amazing company! This is the 3rd time we have used Ozark and I will continue to use them because they do great work and the owner, Terry, stands behind their work 100%. They sanded and refinished about 800 sqft of hardwood floor that I was certain would need to be replaced due to water damage (staining and buckling), and 20 years of large dog wear and tear). They got everything lying flat again and you couldn't tell that there was every any damage. The original solid hardwood floors looked like new (and still do 3 years later)!When I moved, Ozark put in engineered hardwood in my new house and it is beautiful. They are amazingly durable and even after 3 years of dogs running on them, they still look great!Just moved again and Ozark bent over backwards working with me and other contractors to make my remodel go as smoothly as possible. Ozark may not be the cheapest company out there, but Terry and his team are WELL worth the money for their outstanding work and for Terry's word/guarantee! Thank you Terry, to you and your team!