FAQs
Frequently Asked Questions
Q: Do you charge for your mobile showroom?
A: No, we do not charge for mobile showroom estimates.
Q: Can you match my flooring?
A: In most cases, we can match or get very close to matching the existing flooring. However, when species vary or the existing wood has aged due to different elements, that can hinder exact matching.
Q: Will you remove all the debris from the installation?
A: Yes! As a matter of fact, we take dust collection, organization, and cleanliness very seriously. Without a doubt, we work as if it were our own home!
Q: Do you need all money down for the job?
A: We get a 50% deposit prior to starting the job. The remaining balance is paid upon completion of the work.
Q: Do you have any special offers for Military/Veterans, First Responders & Law Enforcement?
A: Yes! We provide a 10% discount for all service members, teachers, and nurses.
Q: How long does it take to install/sand & finish flooring?
A: There are many variables that go into each job: size, material, layout, etc. We can determine the time frame of the job during your estimate.
Q: I have allergies. How much dust will there be in my home?
A: We use top of the line dust-containment systems during our installs and our sand & finish process. When necessary, we plastic & tape-off unaffected areas. In fact, we contain about 95% of the dust with our dustless system. The only time we cannot guarantee this is during demolition. We take great pride in assuring cleanliness before we leave any job.
Q: I have a very busy schedule. How does the scheduling work?
A: We work tirelessly to accommodate our customers who have complex schedules. Our scheduling is based around your needs.
Q: What type of maintenance do I need to do on my floors?
A: It is important to keep dust and debris off your floor. It will wear down the finish from daily traffic & living. We recommend using a neutral-based floor cleaner every 3-4 weeks. It is best to clean up any spills right away. For any other questions, please give us a call at 757-401-8520